COVID-19 UPDATE With the Government announcement of Alert Level 4 our physical store is closed until further notice. The shop maybe closed, but you can still shop online. We will get your orders out as soon as Auckland moves into Level 3 Be Kind & Stay safe NZ

Payment & Shipping

PAYMENTS

 

Payment options accepted are:

Credit Card 

Layby App

Pick Up Instore- Purchase online, pick up in store

Any order unpaid after 7 days will be automaticaly cancelled.

 

SHIPPING

 

Our standard shipping charges are:

URBAN NATIONWIDE   $10.00

RURAL NATIONWIDE   $12.00

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WHEN WILL MY ORDER SHIP?

We will always strive to ship orders within 3 business days of receiving the order.  Please note we do not ship orders on weekends or public holidays.

You will receive an email confirmation with any tracking numbers once your order has been dispatched. 

Please ensure your shipping address is correct, we will not be held responsible for un-delivered orders due to incorrect delivery details.

Your parcel are sent with Aramex Couriers

We do not currently deliver to a PO BOX address but we  have the option to choose a Rural Delivery 

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RETURNS

If you are not happy with the product you have chosen from Home and Kitchen, we will be happy to offer you an exchange - excluding courier costs, within 7 days of purchase.

Items must be returned unused and in their original packaging in order to receive an exchange.

We are unable to refund items that have been purchased at a discounted price. 

It is at your own cost and responsibility to send it back to Home and Kitchen and we can process the refund within 24 hours of the return item.

Damages By Courier

If your item arrives damaged you must in the first instance contact us by email michelle@homeandkitchen.co.nz so we can advise our courier company and start the claim process, frailure to do so can result in a claim being instantly denied. Our courier is fantastic if we follow their process, Our agreement and terms with them (our courier) state damages must be reported within 48 hours of delivery. Often they will pick the damaged parcel up the same day and have a replcement sent out within 48hours!

Please pack well and ship to:

HOME AND KITCHEN

SHOP 4 THE ZONE

28 SUBWAY RD

PUKEKOHE 2021

 

By purchasing from our online store you agree to our Returns, Damages & Shipping Policys